Information for traders

What is the Medway City Card?

The Medway City Card is a reward card for Medway residents. Medway Council set up the scheme to support local businesses and residents alike. Businesses that would like to provide offers for the scheme can apply online.

It is intended that the reward scheme will encourage residents to use more local facilities, thereby increasing local trade.

Medway Council is supporting this by promoting the scheme to residents. This is the website where offers will be listed and updated.

How does it work?

Residents can apply for a Medway City Card online or via a form available from libraries, leisure centres and contact points.

When we receive the application, a Medway City Card will be sent out with a letter detailing how to use it.

Once the card is received, it's time to start shopping. Cardholders can check the website for participating organisations and available offers. When ready to make an in-store purchase, the cardholder must show their card to the member of staff serving to receive the offer.

How will I benefit?

Being part of the Medway City Card scheme brings a number of benefits to traders, including:

  • Increased trade – the scheme is supported by a wide-reaching promotional campaign encouraging people across Medway to shop locally.
  • Free advertising – your information and branding will be featured on this website which will be referred to on all marketing material for the campaign.
  • Free promotional materials – professionally designed materials for your shop to let customers know that you’re participating in the scheme.
  • How can I join?

    To join the scheme simply apply online or contact your local town centre manager who will be happy to give you more information.

  • Chatham and Rainham Town Centre Manager, 01634 331855 or 01634 338113
  • Gillingham Town Centre Manager, 01634 338155
  • Rochester Town Centre Manager, 01634 338113
  • Strood Town Centre Manager, 01634 338 155
  • Or email

    Trader terms and conditions

    Individual terms and conditions apply for all offers listed.

    Full responsibility for the fulfilment of promotional deals in the Medway City Card scheme lies with the individual organisation offering the deal. Medway Council is not liable for offers included in the scheme.

    Cards can be used for an unlimited number of Medway City Card offers. Use of the card in conjunction with other offers or discounts outside of the Medway City Card scheme is at traders’ discretion.

    The Medway City Card is not to be used as evidence of age. Any offer promoting licensed premises or products will require proof of age as per standard regulations.

    Medway Council accepts no responsibility for website downtime.

    Medway Council reserves the right to withdraw offers at any time.